Refund Policy
 

1. It is the clients responsibility to contact the therapist for continuation of appointments if there has been a break in the treatment programme
2. Refund requests are not accepted if 3 months has passed since last appointment.
3. Once the initial consultation and first session has taken place refund requests must be made in writing by email to maryburgesshypnotherapy@gmail.com
4. If your refund request is accepted then a charge of £150 for the initial consultation and generic MP3 recording will be deducted from the original amount paid.
5. Any sessions that have been taken will be charged at the individual session price of £90 not the discounted price which is offered initially as your right to the discount will have been waivered by the cancellation request.
6. Skype Clients please note by accepting that your appointments will be held via Skype you are accepting these terms and conditions.
7. If clients fail to provide information requested prior to each of their appointments then the therapist may cancel the program if its deemed that the programme is not being followed as advised.
8. Abusive clients may have their sessions terminated and will not be refunded.
9. These refund terms are final and decisions must be respected.
10. If a client fails to notify us that they cannot attend their appointment without the 24 hours notice period then that session may be deducted from the programme.
11. Sometimes it may be necessary for the therapist to change the appointment for reasons out of their control especially when appointments have been booked in advance.
12. All sessions must be completed within a three month period from sign up apart from Weight Loss Clients whom have six months.
13. Once a client has commenced treatment then refund requests will NOT be accepted, However, a client may pause their treatment program for a period of three months. By requesting this and coming to an agreement with the therapist.
14. Failure to contact the therapist to re start their programme means the programme will be terminated and no refund for outstanding sessions offered.
15. All clients sign terms and conditions at their initial consultation
16. It is the responsibility of the client to ensure that you have read the terms and conditions on this website